Returning items to us
The item must be received by us within 3 days after parcel has been received by customer along with ‘Returns Form’
We do not refund the cost of shipping, Shipping of a return/exchange will be at your own cost.
All items for exchange are subject to availability. If the item you wish to exchange for is unavailable we will contact you via WhatsApp with an alternative solution.
We do not accept liability for lost packages sent to us by you. For security we recommend that you use track and trace.
Products to be exchanged has to be remains unwashed with its original tags and labels
Sale items are non-changeable and non-refundable. All sale items are final.
Return of Faulty Items
All items are thoroughly checked for quality prior to shipping. However, we are terribly sorry if you receive a faulty item;
You can kindly return the item which is faulty to us. The item must be received by us within 3 days after parcel has been received by customer.
If you contact our customer service quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs – only for faulty items.